Editing an existing Learning Path works just like creating a new one! Locate the Learning Path you wish to edit, click on “Edit Courses” and then add or remove courses as needed.
In order to assign the newly created Learning Path to your employees, you need first to provide your employees access to this Learning Path. Head over to this article to learn how to do it!
When adding a new user, you are asked to select a Job Class for your employee from a drop-down menu, where all your accessible Job Classes are displayed. What training will be assigned to this employee is determined by which Learning Paths are associated with this Job Class. For example, the Job Class can be “Housekeepers” or “InfoSec Training Hourly Employees”; the Learning Paths then contain the actual courses as explained in the How to create a Learning Path article.
The Certificate serves as proof of compliance with the training. It confirms that you completed the training on a specific date; this is important in case of an audit or a breach. You want to be able to demonstrate that you took the relevant courses if needed.
Compliance is annual – should an audit or a breach occur, the Training Certificate provides you with a proof of compliance for a year after you finished the training.
Although Venza does not require you to print out a Training Certificate of training compliance, your corporate team may require you to do so. It is best to check with your eLearning Manager / Corporate team if a paper version of the certificate is required by your Hotel Management Company to be saved in house.
Please reach out to your Customer Success Representative or send an email to email@example.com if you have any questions about the availability of the Venza training & resources in specific languages.
Phishing is a fraudulent practice of sending emails to acquire access or information; the name comes from analogy of an angler throwing a baited hook out there (the phishing email) and hoping someone will bite. Venza’s aim is to help you, your organization and your team to protect your personal information and data, the data of your company and crucially, the data of your guests. With Venza’s help, you can increase the level of awareness and prevent costly breaches.
It’s easy – Venza offers multiple ways to open a support ticket!
1) E-mail us at firstname.lastname@example.org conveniently submit a support ticket directly from your mailbox
2) Head to our Support Site to submit a Support Request and access our Support Documents, Articles, FAQs and more
3) If you prefer to call the Customer Success team, reach out to the US office at +1 (800) 684-6132 or contact the EU office at +31 (0) 85 007 0475
Cache is a hardware or software that is used to store something (usually data), temporarily in a computing environment. It stores recently used information so that it can be quickly accessed at a later time.
Sometimes, if you experience issues with your browser, it is because old information is stored in your computer. When you visit a website, your browser stores various information. Your location, files used to run an online application, any downloads (such as an old version of forms) all can be stored in your Cache. When an application or website is updated, your browser may still use old files that have been stored. So if you do not clear your cache, old forms or an un-updated version of the site still can be visible. Old files can cause display or access problem when accessing your online training.
You should regularly clear your cache, even if you do not experience any issues – it’s a habit that we support! Why? It prevents you from using old forms, it protects your PII, it helps your applications to run better on your computer.
Reach out to your eLearning Manager or to Venza’s Customer Success team at email@example.com
Your email provider’s security filter is doing its job and inspecting the contents of emails before releasing them to your inbox. To VENZA’s phishing tool, this inspection looks the same as a click/open and is reported as such.
Check out this article for additional information.